FIRSTEN / POLICY

Contact Firsten

Questions about a placement, payment, brand identity, or the public API.

Support

For support, email hello@thefirsten.com. Include enough detail for us to identify the issue, such as the Firsten placement ID, x402 payment ID, on-chain transaction hash, or the URL of the affected brand. Do not include private keys, seed phrases, wallet credentials, or other secrets.

Payment questions are easiest to investigate when you include the HTTP status, the payment protocol, the network, and the non-secret error reason returned by the API. For a pending x402 settlement, use the payment status URL returned by the purchase response while the transaction is being confirmed.

Brand and content requests

Contact us if a brand identity is incorrect, a destination needs review, or content appears to violate the Rules. Tell us which public Firsten identity or placement is involved and explain the requested correction. We may ask for evidence that you own or represent the destination before changing a public record.

Agent integrations

Agents should begin with /llms.txt and the placement catalog rather than guessing prices or payment details. If an integration fails, preserve the 402 response headers and the payment status response; those contain the protocol data needed to diagnose the request without exposing wallet secrets.